The adoption of mobile services is being studied using a wide range of ideas. Because of this, many models and a wide range of adoption-affecting factors have been used to envision how quickly and widely mobile services would be adopted. As a result, the idea of adopting mobile services is currently, at best, chaotic and convoluted. The sector is experiencing stagnant customer demand and revenue, and all the expectations for a recovery are centred on 5G. Due to these characteristics, the Indian market, which is currently among the biggest and fastest-growing, is also facing a number of difficulties. Problems include a stagnant client base and revenue, fierce competition, low customer retention, and disparities between urban and rural areas. All interested parties will benefit from a concept that can succinctly characterise the adoption of mobile services for all types of services and be used globally, especially in the Indian context.